AI-Powered Dealer Portals
Power dealer self-service with intelligent search and discovery
Personalize experiences every step of the way by connecting your dealer management system, knowledge bases, and case management with AI-powered cross-platform search and recommendations.
Make sure each rep finds exactly what they need
Connect the systems you already have
Your best content de-siloed
Give your dealer network a single point of access to knowledge through a unified index without disrupting your dealer management system experience. Coveo offers 55+ ready-to-use connectors for over 100 content types.
Easy, flexible integration
Plug Coveo into your existing self-service portals and service software with pre-built integrations into systems like Salesforce, ServiceNow, Zendesk, and more.
Omnichannel relevance
Add the same powerful search across all your touchpoints to offer seamless access to knowledge and personalized experiences across your website, dealer portal, customer community, and beyond.
Personalize the entire self-service journey
Predictive & self-learning search
Help dealers find quality information faster. Coveo’s predictive and personalized search self-optimizes in real time to ensure the most relevant content surfaces to the top.
Content recommendations for now and later
Use click and search behavior to recommend content and shape the partner experience. Coveo learns from past interactions, topics of interest, and affiliations to suggest what to view next.
Relevance across the journey
Show each person relevant content based on where they are in their journey – from pre-purchase to post-purchase, solving issues to exploring the product.
Gain 360° sales and service insights
Cross-channel trends & usage analytics
Service interactions are opportunities to learn more about your network. See what people care about and where they struggle along the journey. Coveo tracks behavior across channels to give you a fuller picture of trends.
Gaps & opportunities identification
Coveo measures what content is working and where content may be missing. Ensure the most searched content is available and constantly improved, so customers find it before creating a case.
A 360° view of the customer journey
Your agents shouldn’t have to switch windows to see the customer’s journey prior to submitting a case. Reduce the time to solve by giving after-sales agents the ability to see the full context and the path a customer took to get there.
We can see what articles the dealer clicked on to try and solve their concern. Analytics tell me if there’s a content gap, so that we know we have to create articles to help with specific issues. We can combine this information with the case management report to have better insight overall.
Jasmin Boudreau
Business Leader & Global After-Sales Systems & Community Manager
Find the support you need
Not sure where to start when it comes to improving findability? Send us your site URL and we’ll help you identify the top opportunities.
We offer a support system to help ensure your success, including online training, product coaching, and health reviews.
From system integrators to technology partners and agencies, find the right partner to accelerate your success.
