Allow employees to surface the most relevant content in one list, regardless of format or where it resides – in specific applications, websites, internal servers, and more.

Leverage machine learning to help employees locate the right resources faster by suggesting or completing their queries as they type, as well as adjusting typos.

Point employees towards the best knowledge to consult and the right people to connect with. Automatically tune the relevance of recommendations based on location, department, or other important attributes.

Get deeper insights into what employees are looking for with experience analytics including search activity, clicks, content gaps, and custom events. Access the data you need to further fine-tune the recommender for your employee experience.

Manage access to content, so only the right people are able to view restricted content. Coveo manages security at the index level, not the source, giving you added flexibility.

Answer your employees’ questions without them having to click. Coveo automatically extracts relevant parts of a document to take all the effort out of finding information.

Give agents line of sight into an employee’s digital journey prior to the service call or ticket submission. Agents can see what content employees have engaged with and can personalize the response. 

Add proactive AI-powered recommendations directly in the help desk console to provide agents with the best knowledge article suggestions based on keywords from the incident submitted.

Guide agents as they search with as-you-type query suggestions based on relevant and successful searches used by others. And, rank results based on relevance across enterprise-wide systems.