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Learn how to infuse AI-powered search across Salesforce’s Service Cloud, Community Cloud and App Cloud to boost case deflection, maximize agent productivity and drive community engagement.
Coveo for Salesforce Free Edition offers a fast and frictionless intelligent self-service experience. Leverage Coveo’s powerful machine-learning capabilities and usage analytics with free intelligent search components, available on any Lightning Community, Visualforce page or App.
Best Practices: Leveraging Coveo for Salesforce Free Edition on Your Community or Custom App.
Over the last few years, Coveo has been optimizing the search experience for some of the world’s biggest and most innovative brands to help their customers find more relevant content and achieve higher case deflection rates for customer support teams, as it is one of the key organizational KPIs and personal goals for just about every customer support leader these days. As a product manager of Coveo for Salesforce, I’ve seen firsthand customer service leaders for large and mid-sized companies whose self-service success and case deflection saved the company big bucks.
It's never been easier to bring Coveo's suite of relevance tools to your Salesforce applications and workflows. The Coveo for Salesforce Free Edition package offers deep integration with your VisualForce and Lightning environments, powerful search page editing tools, as well as great analytics, query tuning, and machine learning to get the most relevant information to your employees, partners and customers when they need it most.
It's easy to view your custom objects--the ones you create as well as the ones which come with third party apps from the App Exchange--in Coveo for Salesforce Free Edition. This video walks you through the process of setting it up.