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KCS Aligned Series: Jacobs Engineering Group Uses Coveo for KCS Beyond Service and Support

Durée : 50 min

Tammy Willey

Knowledge Management Strategy Lead

Learn how Jacobs Engineering Group implemented KCS to enable Sales and other groups to improve knowledge-sharing in the organization, with the help of Coveo.

Watch the video to hear how they:

  • Built a single place to search for bridging the gap between customer success platform and knowledge management using artificial intelligence and machine learning
  • Designed and implemented analytics solutions to address content gaps