Coveo for Salesforce Winter '20 Release

Deliver world-class, intelligent customer service experiences

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Driving More Intelligent Experiences Across Salesforce

The latest release for Coveo for Salesforce delivers more powerful capabilities that will help you deliver world-class customer support and self-service experiences on Salesforce Service and Community Clouds.

Provide Engaging Self-Service and Intelligent User Stitching

Provide more engaging self-service capabilities across your Service and Community clouds and use data to further personalize content and information for your customers using user stitching.

Additional new Lightning features include:

  • Facet value suggestions
  • In-product experience
  • User actions stitching

Deliver Personalized One-stop Shop B2B Commerce Experiences

Transform your B2B storefront with powerful capabilities that will bridge the gap between your B2B product catalog and the content in your self-service community to deliver personalized, one-stop shop buying experiences.

Additional new features include:

  • AI-powered product & content recommendations
  • Out-of-the-box rich commerce UI templates

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Coveo is proud to be a Premier Partner on the Salesforce AppExchange

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