Give Every Salesforce User the Power of Your Enterprise Knowledge

Coveo’s AI search and generative experience platform extends the value of Salesforce by unifying case-relevant knowledge and content from everywhere. With Coveo, support agents and engineers solve cases faster, and can handle more complex cases with less effort.

Coveo available on Salesforce AppExchange

When is the time for Enterprise Companies to extend Salesforce With Coveo?

Enterprise companies with external content repositories and robust content sources may need to use more than Salesforce for search. Salesforce is an amazing CRM, we use it at Coveo.

Coveo extends your Salesforce investment by creating an extension of your search function so that you can unify all sources of your content in a safe and secure environment. This includes using GenAI but without the risk of hallucinations. We ensure an accurate and enhanced brand experience for your customers.

It is time to extend your Search with Coveo, if you are ready to do the following:

Your team wants to see Everything in a Single Panel
Your team has a High Search Volume
Your team uses over +100 External Content Sources
You are ready to exploit Machine Learning
You want to access NLP and GenAI Models
Your team wants Real-time Personalization

You may also need Coveo if you are being asked to report on the following:

Reporting on Usage Analytics
Your team wants to see Everything in a Single Panel
Your team has a High Search Volume
Your team uses over +100 External Content Sources
You are ready to exploit Machine Learning
You want to access NLP and GenAI Models
Your team wants Real-time Personalization

When I'm looking at the team's cases, I look at a case and see that within a few minutes of them opening the case, they've been able to find the correct article - seamlessly. It's just there. They haven't had to go ask 5 differnt team members.

Chris Jones

Application Support Lead, Medallia

What you gain with the addition of Coveo:

Coveo predicts intent and delivers relevance. Coveo Unified Search resources relevant content across all external systems at once. You will know what customers searched for before ever arriving to your support agents. You can increase case deflection by delivering excellent self-service content resources before and during case creation.

Add Coveo when you want to enable support engineers to...

Ramp up faster
Search any content sources (like Youtube videos, unstructured content, etc.) without disrupting your current tech stack or swiveling between siloed systems
Get meaningful relevant case-related content recommendations prior to searching
See a unified view of the customer's clicks and searches prior to submitting the case
Maximize the success of your KCS

Milieu de travail

Commerce électronique

IA générative

Service

Sites Web

Milieu de travail

Scale Service Fast With Coveo + Salesforce

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