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Coveo today announced that it has expanded its SI ecosystem with several leading Salesforce system integrators, including Appirio, Bluewolf, Cloud Sherpas, Etherios, NTT Data Cloud Services and Vertiba. These partnerships are the result of unprecedented marketplace adoption of Coveo for Salesforce applications and increase Coveo’s ability to meet demand by expanding delivery of Coveo for Salesforce worldwide.
“These system integrators are leaders and innovators within the Salesforce ecosystem,” says Eric Courville, Senior Director, Business Development and Strategic Alliances at Coveo. “These partnerships allow Coveo to meet market demand by scaling our delivery capability and providing an avenue for thousands of additional Salesforce users to deploy, configure and integrate Coveo solutions within their customer-facing operations.”
Coveo for Salesforce allows customer service organizations to scale operations by connecting information from across a company’s ecosystem of record and delivering it to customers and agents within the context of their work. Coveo for Salesforce - Communities Edition helps customers solve their own cases by proactively offering case-resolving knowledge suggestions and Coveo for Salesforce - Service Cloud Edition allows customer support agents to upskill as they engage customers by injecting case-resolving content and experts into the Salesforce UI as they work.
Coveo’s subscription revenue bookings increased more than 300 percent for Q1 2015, led by its Coveo for Salesforce Service Cloud and Communities apps. Mid- to large-sized organizations with complex product/service offerings are adopting the Coveo apps to deliver relevant content and experts into the context of customer-facing employees and customers themselves via self-service, regardless of where that content is stored.
“Coveo’s deep product integration and strategic partnership with Salesforce make it the preferred vendor of choice when it comes to both migrating only information that matters and virtually unifying content from disparate systems, right within the Salesforce interface and related to what people are working on,” says Tarun Patel, Vice President at Etherios.
“Many of our Salesforce clients have customer information and case-resolving knowledge stored across a diverse collection of cloud-based applications and legacy systems. By partnering with Coveo we’re adding a unique and valuable skillset to our services offering that can solve challenges such as this,” says Jim Hooton, Co-Founder and Managing Partner at Vertiba.
Coveo is on a mission to transform business by improving people’s skills, knowledge, and proficiency with Search. Coveo Search Apps unleash the power of fragmented, disparate information from across the enterprise IT ecosystem at every point-of-work. Recognized as the Most Visionary Leader in Enterprise Search by Gartner, Coveo enterprise search allows companies to create high performance contact centers, cultivate company-wide collaboration, and succeed at self-service. With the search industry’s highest security standards, broadest connectivity and greatest relevance control and configurability, Coveo removes complexity to make search work, quickly and effectively. Coveo partners with some of the world’s largest enterprise technology ecosystems, such as Salesforce, where contextual insights from outside the platform are critical to delivering a unified experience for their customers. For more information, please visit www.coveo.com, and follow us on the Coveo blog, LinkedIn, and Twitter.
Manager, Media Relations