Coveo for ServiceNow Resources

Find more about Coveo for ServiceNow

  • Overview Video

    Coveo Machine Learning Explained

    Coveo machine-learning is the self-learning technology in the Coveo platform that makes Intelligent Search even smarter. It continuously analyzes your visitors’ click stream data and behaviour patterns captured by search usage analytics, then accurately delivers relevant content that is most likely to drive conversions and ensure self-service success. Watch our video to learn more.

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  • Whitepaper

    8 Business Benefits of AI-Powered Self-Service

    Today’s digitally savvy customers want to self-serve and an overwhelming 90% of them expect a brand or company to accommodate their preference.

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  • Ebook

    The Blueprint for Your Self-Service Journey Map

    Why is it so hard to deliver a self-service journey that meets the high expectations set by your customers? This document will serve as your blueprint to map out the main components of your self-service strategy and how they fit in with each other, and will help you build your technology and process roadmap.

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  • On Demand Webinar

    Using AI for an Engaging Employee Experience

    Watch this webinar replay to learn how leveraging AI can provide employees with meaningful interactions to improve proficiency and upskill faster.

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  • On Demand Webinar

    AI at your Service

    AI Myths Debunked Webinar Series - Part 1


    Improving customer service and support at every interaction

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  • On Demand Webinar

    AI and the Nature of Work

    AI Myths Debunked Webinar Series - Part 3


    Enabling better experiences for your customers starts with your employees

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  • Report

    Coveo Recognized as a Leader for Second Consecutive Year

    Gartner explains, "Insight engines apply relevancy methods to describe, discover, organize and analyze data. This allows existing or synthesized information to be delivered proactively or interactively, and in the context of digital workers, customers or constituents at timely business moments."

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  • Report

    The Forrester Wave™: Cognitive Search, Q2 2019

    The Forrester Wave represents one of the industry’s most thorough and comprehensive analyses of the cognitive search market. After evaluating 12 vendors on a set of 24 criteria, Forrester analysts designated Coveo as a leader, and one of two vendors top-ranked for Market Presence.

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  • Overview Video

    Great Customer Service Relies on Relevancy and Proficiency

    Great customer service is about both delivering relevant self-service options to customers, and helping your agents be more proficient when handling cases. Putting your company's information at their fingertips

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  • Overview Video

    The Coveo Relevance Maturity Model™

    Your customers, partners and employees expect the information they need, when they need it. To meet their needs, you need to be relevant. The Coveo Relevance Maturity Model ™ is your tool to identify what level of relevance maturity you are at today, where you could be, and what you need to do to get there.

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