Salesforce Commerce Cloud Search & Discovery
Transform your B2B buying experiences
Create the unified and engaging experiences your customers expect by powering search and recommendations with AI, and offering deeper b2b ecommerce personalization.
Overview
Remove search friction and watch your conversions soar
With fast and intelligent search, AI-powered listing pages, dynamic navigation, and relevant recommendations, make it easier to add to cart. Get started easily with components that integrate seamlessly into your Salesforce B2B storefront. And, let machine learning tailor the experience instead of thousands of rules.
Whether new customers are browsing your catalog or returning ones are seeking a replacement part, let AI-powered ecommerce search help them zero in on the right products faster. Enable predictive query suggestions, automatic relevance ranking, and dynamic faceting powered by machine learning, to help them find, purchase, and get back to business sooner.
Unlike consumer sites, B2B storefronts need to manage complexity, such as a high volume of SKUs, extensive attributes, dynamic pricing, and customer entitlements. Solve for these and reduce assisted sales costs by deploying a search solution with a native Salesforce integration, and let each customer discover the right products at the right price – seamlessly.
Each customer visiting your site has a specific intent. Use what you know about them combined with advanced AI to tailor suggestions and product rankings. Then, use in-session signals to recommend the most relevant products in real-time and help your average order value climb.
Customers often seek information to feel confident in their purchases. With Coveo’s unified search, your buyers can search across content sources, including your product catalog, Salesforce community posts, product guides, instructional videos housed on YouTube, and more. Let them learn and buy directly in your Salesforce B2B storefront.
Equip merchandisers with the right tools to tune your Salesforce Commerce Cloud search experience according to business needs. Easily apply boost-and-bury rules for inventory levels, as well as high-margin or high-return products. Set up time-based campaigns with a dedicated workflow. And, efficiently run A/B tests to measure and optimize the experience.
Get search analytics that track the entire buyer journey, so you can optimize your Salesforce B2B storefront. Use pre-configured dashboards featuring site-wide interaction data – from your homepage to add-to-cart. That way you can get insight on revenue attribution from search and product listing pages; identify trends, top-selling queries, and categories; and measure the impact of product recommendations.
More ways to use Coveo for Salesforce
-
Service Cloud
-
Experience Cloud
