AI-powered search that delivers the most relevant, personalized content, from within and beyond Microsoft Dynamics 365 for Customer Engagement.
Coveo for Dynamics is tightly integrated to Dynamics and available to try for free through the AppSource.
Coveo can help create a truly unified and seamless experience for all customer service agents by connecting all content from across the organisation with more than 50 pre-built connectors, including non-Dynamics sources such as Sharepoint, OneDrive, Lithium and more.
Coveo’s machine learning algorithms learn from search experiences that lead to successful outcomes, and automatically optimize for relevance, automatically tuning results or making suggestions of content gaps to address.
Leveraging the power of machine learning and usage analytics, Coveo can predict and suggest the right content for each user, not only to meet their query terms, but also to guide them to what they will need next, even if they don’t even know it yet. This shortcuts time to resolution of problems and creates better outcomes for all.
The Coveo Interface Editor allows you to easily customize the search experience for your agents, and includes faceting and query suggestions to help people visualize the information they need in a way that works for them.
“The word around here is that Coveo is genius: it’s been a lifesaver for our support agents already, and we’re continuing to see new benefits”.
By helping both customers and agents / employees find what they need within Dynamics to effectively solve their own problems on their own, the first time, Coveo helps organizations measurably increase self-service and improve case deflection rates, increase customer and agent satisfaction, and increase engagement with partners and other stakeholders.
Your Dynamics and external source data can be searchable in Coveo within less than 1 hour with minimal development effort.
Create a transparent user experience with Coveo’s AI-powered capabilities that are available directly from the Microsoft Dynamics built-in global search box.
“Avanade has had great success delivering digital customer experiences centered around Coveo search"
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