Jennifer MacIntosh Recognized as One of the Top Women Leaders in SaaS

The SaaS Report (TSR) today announced the finalists for its 2018 Top Women Leaders in SaaS list. Over 3,500 nominations were submitted on behalf of hundreds of inspiring executive women. TSR recognized the top women leaders who have had significant influence in their field both within their companies and their industries at large. Among this year’s finalists, Jennifer MacIntosh was selected based on detailed nomination submissions from her colleagues and peers, professional achievements and the impact she has made on her organization while in a leadership role. Leadership was assessed across a number of key areas including integrity, intelligence, drive, company culture, and company growth, among other areas.

The SaaS Report claims, "Today, more than ever, it is important that we recognize and celebrate the accomplishments of women in SaaS, software and the broader technology field. By shining a light on these leaders we can help inspire and encourage today’s younger generation of women to aim high and achieve.”

As Vice President of Customer Experience at Coveo, a leader in AI-powered search and recommendations, Jennifer plays a vital role in creating and implementing strategies that align Coveo’s product, culture and community to be truly customer-centric. Since joining Coveo three years ago, Jennifer has hired and matured a Customer Success team, established customer success metrics that have delivered significant improvements in Net Promoter Score (NPS) and Customer Satisfaction for Coveo’s SaaS customers, and initiated an overhaul of the Coveo Customer Experience. A true agent for change, Jennifer’s expertise and experience have also contributed to impressive customer experience transformations at companies like Yahoo, Quest Software and Cognos (IBM).

When asked about what led her to where she is, Jennifer explained, “I’ve always had a deep passion for customers and delivering world-class service. I believe all my past roles and accomplishments were preparing me for a role in Customer Experience. There’s an exciting movement happening now that puts the customer in the centre of everything we do and I’m glad the tech industry has come on board. I believe SaaS really drove the change and is fundamentally changing the way we do business.” Jennifer continued with advice for women seeking to enter or grow within the technology sector, “I think it's important to recognize that opportunities do exist for women. If there are a few things I’ve learned they are that you have to have your eyes open, be willing to share your success, be humble about your learning and be ready to make decisions that you hadn’t seen coming or planned for. This has been my biggest gift; I have always been ready to take a role and shift directions even if it was different from where I had thought I was going. It has never served me wrong and has always helped me get to my next opportunity, and I believe it will help the next generation of women leaders as well.”