7 Turnoffs That Make Shoppers Abandon You

Duration: 60 minutes

Presented By:

Christine Pelletier

Commerce Specialist

Vincent Bernard

Solution Architect at Coveo

As the lockdown has shifted buying to online, Ecommerce sites are fighting for finicky shoppers who are flexing their buying muscles. With choices as to where they spend their time and their money, sites that offer poor customer experiences are abandoned and forgotten. The stakes have never been higher as everyone races to shift fast and hard to improve their digital experiences. However if you don’t fix the basics around how shoppers discover your product catalog then the rest really does not matter.

Watch Christine Pelletier and Vincent Bernard as they expose the seven annoyances that turn off shoppers -- and what can be done to create friction-free experiences. You will learn:

  • Search experiences that most irritate customers
  • How (bad) navigation can do more harm than good
  • Why recommendations can sometimes backfire
  • How to avoid irrelevant product listings
  • How to solve these issues fast