It’s no surprise when it comes to resolving issues and finding information, customers prefer self-service. And organizations prefer it because it dramatically reduces support costs. But if you want to make great self-service a reality on your Salesforce Community, you need to give customers an intelligent and intuitive search experience and proactively recommend content that can help.
Watch this 60-minute webinar to learn the three ways you can turn your Salesforce Community into a self-service & case deflection engine. In this webinar, we’ll:
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