Focus on improving self-service is at an all-time high, with good reason: self-service is less expensive than other forms of support, customers prefer it, and when you get it right, satisfaction and loyalty rise. But, is your self-service portal or online community still making it too hard for customers?
Listen to TSIA’s VP Research, Customer Success & Support Services Judith Platz and Coveo’s VP of Customer Success Jen MacIntosh for a best practices webinar that analyzes:
Don’t let roadblocks like information silos, ever-changing content, and past project failures stand in the way of delivering the self-service experience your customers deserve.
Listen to this webinar and find out what it takes to create and sustain self-service success.