Impact-to-Go: Maximize Adoption of Coveo in your Agent Console

Increasing agent adoption and changing agent behaviour is hard. It’s not just about introducing new technology and offering better search capabilities. It’s a journey, one that requires your people, processes and technology working together. A holistic agent experience captures user activity, studies the data, and enables you to make informed choices and take action.

Watch this webinar replay to help you get the most from Coveo in the Salesforce Service Cloud. During the session you'll learn:

  • How to align your agents with the primary goal of the Customer Care Organization, to drive adoption
  • Configuration best practices to get your agents on the path to Intelligent Customer Support
  • Common adoption questions to consider, and the value of Intelligent Term Detection for the agent console
Back to the on-demand webinars

Impact-to-Go: Maximize Adoption of Coveo in your Agent Console

Thank you!

We appreciate your interest in Coveo. We will be in touch with you shortly.

By inserting your email above, you agree to receive communications from Coveo Solutions Inc and its subsidiaries about educational content, events, news, and promotions to guide you on the path to relevancy with your customers, partners and employees. You may withdraw your consent at any time. For more details, please refer to our privacy policy or contact us.

Email Preferences | Privacy Policy | © 2018 Coveo Solutions Inc. All Rights Reserved.