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Coveo for Salesforce Adds Dropbox -- Salesforce Users Gain Contextually Relevant Insight Directly Within Salesforce User Interface

Meets customer demand without the hassle of leaving the Salesforce environment

QUEBEC – September 25, 2012

Press Releases

Coveo for Salesforce Adds Dropbox -- Salesforce Users Gain Contextually Relevant Insight Directly Within Salesforce User Interface

Meets customer demand without the hassle of leaving the Salesforce environment

QUEBEC – September 25, 2012
  • Coveo today announced the addition of online storage and file-sharing service Dropbox to the diverse systems from which Coveo for Salesforce, launched earlier this month, can draw contextually relevant data without requiring users to leave the Salesforce environment.

  • Coveo for Salesforce instantly indexes data from Dropbox in addition to numerous other systems including the Salesforce platform, Twitter, SharePoint, Exchange, Lithium, Gmail and more, all from directly within the Salesforce user interface.  Additionally, Coveo for Salesforce brings together information from across the Salesforce infrastructure, including Service Cloud and Sales Cloud, and Salesforce Knowledge.  The company has plans to add Chatter and Chatterbox soon.

  • Coveo for Salesforce places the power of a highly advanced, intelligent indexing engine in the hands of Salesforce end users for the first time.  More powerful than federated search, this technology understands what users are working on and automatically recommends related content from across the Salesforce platform and beyond. Coveo for Salesforce recommends information about similar customers, similar cases and their resolutions, content such as email conversations, related community and social media discussions, along with both internal and external experts who can help sell, and solve customer issues.  From within the Salesforce interface, users can open a full page search interface that enables them to dive deeply into a number of different business parameters.  It is easily activated in the cloud by end users and administrators, and is available as a limited free trial.

    Quotes:
    • Laurent Simoneau, Founder, President and CTO, Coveo: “Coveo fills a significant role for Salesforce users by bringing together information from both across the Salesforce infrastructure and outside of it, directly in the Salesforce UI. This creates tremendous opportunity to boost sales and customer support by providing highly relevant, intelligent knowledge in real time, regardless of its location. Dropbox is a great addition to our solution and more systems will be added quickly.”
    About Coveo
    Coveo transforms users’ and companies’ ability to gain the right insight every time from overwhelming amounts of diverse, unstructured and structured data across all systems—on-premise, in the cloud and in social channels. This enables more efficient customer service, increased sales, shorter sales cycles, faster innovation for better product development and increased profitability. Coveo’s advanced, unified indexing technology securely connects with and crawls all systems to create a virtual integration layer, by federating and normalizing structured and unstructured information.

    The Company’s three lines of business bring relevant insight to CRM and Contact Centers for sales & service, WCMs for one-to-one marketing, and Enterprise Content for engineering and operations. Coveo role-based Insight Consoles™ provide advanced navigation into consolidated, correlated information mashups, within any application, including Coveo for Salesforce.  Among Coveo’s more than 400 customers are CA Technologies, YUM! Brands, GEICO and Boston Children’s Hospital.  For more information, visit www.coveo.com, follow us on Twitter @coveo or like us on Facebook.


    Editorial Contacts:

    Jessica Hohn-Cabana
    418-263-1111 x233 Office
    508-353-345
    jcabana@coveo.com     

    Ann Shannon
    PAN Communications
    617-502-4300
    prcoveo@pancomm.com

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