Quebec City, Canada - May 30, 2014 - Coveo, a global provider of search and relevance solutions, today announced that its Coveo for Salesforce solution has won a 2014 TMC CRM Excellence Award for Product of the Year, presented by CUSTOMER magazine. Winners were chosen on the basis of their product's ability to help extend and expand the customer relationship, covering the entire enterprise and spanning the entire lifetime of the customer.
Coveo for Salesforce empowers both customer community members and service agents with a 360-degree, actionable view of contextually relevant knowledge from across any variety of systems and repositories, integrated directly within the Salesforce Service Cloud and Communities consoles. Coveo for Salesforce provides community members and agents a search-driven knowledge solution that automatically suggests relevant information based upon the specific issue at hand, and identifies experts that can help based upon their past work-product and communications. Fully integrated into the Salesforce application, Coveo for Salesforce helps leading companies optimize their customer self-service, call center, and field service metrics, including first-call deflection and resolution, time-to-resolution, customer satisfaction, and agent productivity.
“We are honored that Coveo has once again been recognized by TMC with this award for leaders in the CRM industry,” said Louis Tetu, Chairman and CEO of Coveo. “We are dedicated to helping our customers rethink and transform their approaches to customer service, and this award is a testament to the positive impact that our search-driven solutions have on leading organizations’ service efforts.”
“The 15th Annual CRM Excellence Awards has recognized Coveo for being a true CRM partner to its customers,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “Coveo has demonstrated that its Coveo for Salesforce solution improves its customers’ processes by streamlining and facilitating the flow of information,” added Tehrani.
All 2014 CRM Excellence Award winners can be found in CUSTOMER magazine’s May issue.
Coveo makes companies and websites more relevant and responsive by providing technology that delivers in real time the most relevant, context-aware information for every employee, every customer, and every website visitor.
Coveo's transformational technology has been recognized as the most complete, end-to-end search and relevance platform available today. Coveo takes search to a new, more relevant level by securely connecting with and harnessing an organization’s big, fragmented data from any combination of cloud, social, and on-premise systems. The Coveo Advanced Relevance Engine injects the most relevant knowledge into the context of every user, focusing on three business areas to:
Coveo is a strategic partner of several leading software companies such as Salesforce.com and Sitecore, and has been recognized as a visionary by Gartner in its 2013 Magic Quadrant. Among Coveo customers are leading organizations such as Lockheed Martin, Rally Software, and Sungard, among many others. For more information, visit www.coveo.com, and follow us on the Coveo blog, LinkedIn, Twitter, and YouTube.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; (CVx) ChannelVision Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; SecureIT; StartupCamp; Super Wi-Fi Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. For more information on TMC, visit www.tmcnet.com.
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