Quebec City, Quebec and San Diego, May 5, 2014 – Coveo announced it has been named one of three spring 2014 TechBEST finalists in the Best in Satisfaction category by the Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, at the Technology Services World (TSW) Best Practices conference today in Silicon Valley. This is the fifth consecutive year that Coveo has been recognized by TSIA; in 2013 it was named a finalist in the Best in Adoption category for demonstrating value to its customers.
The spring TechBEST Awards program recognizes service technology providers in two categories—the Best in Satisfaction category for companies that received the highest satisfaction scores from the TSIA annual global survey on technology adoption, planned spending, and satisfaction, and the Best in Show category, selected by conference attendees to recognize the organization that created the best experience in the TSW EXPO.
TechBEST finalists for the Best in Satisfaction category were selected by TSIA corporate and community members who participated in the 2014 Global Technology Adoption, Satisfaction and Planned Spending Survey. As a TechBEST finalist, Coveo will be featured in TSIA Research, and conference attendees can learn more about the company’s offerings during the TechBEST Showcase being conducted today at the conference. The winner will be announced at the conference on Wednesday, May 7.
“The TechBEST Awards represent the ‘voice’ of the TSIA global community,” said John Ragsdale, vice president of technology and social research for TSIA. “These organizations have demonstrated a solid commitment to customer satisfaction within the organizational structure. It’s our privilege to once again honor Coveo’s proven leadership and its positive impact on service operations - both of which reinforce the company’s commitment to putting the customer first.”
“We take pride in our customer-first approach, and continue to provide our fast-growing user base with tools geared toward their own innovation and growth,” said Louis Tetu, Chairman and CEO of Coveo. “Last year’s recognition from TSIA highlighted our business value, and this year’s nomination for satisfaction reinforces that we’re taking the right steps to meet and exceed the demands of our users. We look forward to engaging with fellow TSIA members at this week’s show, and helping continue to drive innovations in the service space.” TSW events have a strong reputation for delivering a solid program filled with impactful content. More information on Technology Services World and the TechBEST Awards can be found at www.technologyservicesworld.com.
Coveo makes companies and websites more relevant and responsive, by providing technology that delivers in real time the most relevant, context-aware information for every employee, every customer, and every website visitor.
Coveo's transformational technology has been recognized as the most complete, end-to-end search and relevance platform available today. Coveo takes search to a new, more relevant level by securely connecting with and harnessing an organization’s big, fragmented data from any combination of cloud, social, and on-premise systems. The Coveo Advanced Relevance Engine injects the most relevant knowledge into the context of every user, focusing on three business areas to:
Radically boost Knowledge Management initiatives by making an organization’s collective knowledge easily accessible & relevant, so that all employees can take the best actions;
Coveo is a strategic partner of several leading software companies such as Salesforce.com and Sitecore, and has been recognized as a visionary by Gartner in its 2013 Magic Quadrant. Among Coveo customers are leading organizations such as Lockheed Martin, Rally Software, and Sungard, among many others. For more information, visit www.coveo.com, and follow us on the Coveo blog, LinkedIn,Twitter, Facebook and YouTube.
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, link to us on LinkedIn, Google us, or like us on Facebook and the TSIA Books Facebook page.
Jenny Gardynski, PAN Communications
Media Contact for TSIA:
Suzanne Hite, TSIA