How well is your knowledgebase working for you? If your people can’t access the information they need quickly it hurts your bottom line. By securely delivering “just-in-time” content from across your growing enterprise information…
Recently, the Coveo for Sitecore team got a chance to experience what community engagement really means and take an active role in it. Every couple of years, Sitecore runs their…
According to Gartner, the digital workplace delivers a more social, mobile, accessible and data-driven work environment. Conferences about digital workplaces, digital business and digital customer experience abound, where highly experienced…
Two thirds of TSIA members recently reported using two or more knowledge management systems in the past several years. And, according to the TSIA’s 2015 Global Technology Survey, 77% of…
Update: a recording of this webinar on 11/18/2014 is available here. Support teams face a tremendous challenge when critical knowledge assets reside in various systems and applications. The good news…
Dreamers dream, analysts analyze and predict, and technology wizards build solutions for tough problems. We’ve just seen an instance of pure serendipity with a well-respected analyst’s prediction and the vision…
The primary currency of customer support is time. When agents, executives and customers don’t have the right information when they need it, resolution time, incidents, cost, and ultimately customer satisfaction,…
