Improving customer service and experience has been a key driver for Coveo customers as they look to provide better self-service to reduce call volumes. But in today’s tight labor markets,…
I confess, developing search engines is one of my favorite technology initiatives. I can totally relate to chief technology officers, product managers, architects, software developers, and test engineers that see…
While the Information Age has certainly opened the floodgates for people to access information like never before, companies are only now shifting their focus to provide more relevant and highly…
With the amount of money flowing through the eCommerce industry, it’s no surprise that every online retailer is eager to fully optimize their UX journey in order to convert as frequently as…
Organizations want websites that perform in a manner that maximizes conversions or transactions, increases audience awareness, and delivers relevant information and messages, all while nurturing an ongoing relationship with the…
