People tell us so much about their needs when they contact customer support, often long before the interaction itself. They search the website for their issue. They read support articles,…
While you’re focused on making effortless digital experiences for your customers and employees, we want to make that process effortless for you. Coveo’s Spring launch for Service includes capabilities that…
Without a doubt, the global pandemic has impacted customer service operations and call centers in several ways. From shifts in overall business strategy, to technology issues for employees working from…
In the world of ecommerce, consumers expect frictionless experiences that instantly meet their needs. Things like one-click checkouts or same-day shipping can no longer really even be considered perks. They…
We are very excited to announce our latest release of Coveo for ServiceNow: the New York Edition! With this release, we are enriching the experience, extending our integration within the…
