How can you turn your Salesforce Community into a case deflection engine? Let’s back up a little. Thanks to the global pandemic, consumers increasingly expect a top-notch virtual customer experience;…
Employee experience will be top of mind for businesses in 2022, as they look to accommodate new ways of working and deter rising attrition. And with workplaces becoming more distributed…
According to research, about 50-80% of the workday is spent communicating, two-thirds of that just talking. The rest? Probably Slack (just kidding: email is still a big chunk, but instant…
Do you use Slack? Probably; as of 2019, the popular instant message provider reported 10+ million daily active users in 150+ countries. It’s such a household name that the term…
You read the Gartner Magic Quadrant for Insight Engines1 every year to wrap your brain around what’s best when it comes to enterprise search. You might have even started implementation.…
With an edict to enable personalized experiences, it’s important to have a platform that is flexible enough to meet the myriad requirements that come from business groups. Here we outline…
Data is today’s currency, but what good is a currency if it is foreign to the country in which you are living? Or differently put, what good is data without…
If your security policies don’t allow an inbound port in your firewall to access on-premises content, and if your resources cannot support significant development efforts, then the Coveo Crawling Module…
The workplace in this “Roaring 20s” decade is anything but tame and complacent. The modern workplace flies at the speed of thought, bombarded with all types of information overload. Sifting…
In our last article we looked at some key features of enterprise search that make an insight engine so powerful. In this piece we will take a deep dive into…
