As covered by the must-read article How to Choose the Best Enterprise Search Solution, it’s getting harder and harder for employees to search within the piles of various systems to…
Improving customer service and experience has been a key driver for Coveo customers as they look to provide better self-service to reduce call volumes. But in today’s tight labor markets,…
The pandemic has accelerated the digital transformation of the workplace in many ways, but the real pressure to modernize is coming from the younger generation of workers: Gen Z. This…
Trying to find some case swarming best practices? Let’s start by thinking about what your customers want. There’s a reason 72% of customers say they prefer self-service. When done right,…
Welcome to Whiteboard Wednesdays, our new learning series where Coveo experts teach you how to build great search experiences. Episode 1 dives into exposing your external content in a secure…
According to research, about 50-80% of the workday is spent communicating, two-thirds of that just talking. The rest? Probably Slack (just kidding: email is still a big chunk, but instant…
Do you use Slack? Probably; as of 2019, the popular instant message provider reported 10+ million daily active users in 150+ countries. It’s such a household name that the term…
Working at a high tech company like Coveo is something amazing. It is challenging, rewarding, and it helps bring your personal skills to another level. We release some features that…
