Customer service organizations are constantly looking at ways to improve service delivery and increase customer satisfaction while keeping costs down. A recent survey of more than 1,900 global customer support leaders…
Recently Coveo announced record-breaking, year-over-year growth for its fourth quarter and year ended December 31, 2015. Our Coveo for Salesforce line of business was a strong contributor to this amazing…
We live in a “do it yourself” world, and it seems we all really like it that way. Whether as customers, as partners, or as employees, we prefer to find…
How well is your knowledgebase working for you? If your people can’t access the information they need quickly it hurts your bottom line. By securely delivering “just-in-time” content from across your growing enterprise information…
Organizations are facing a huge challenge today – critical knowledge assets reside in various locations, preventing partners, employees and customers from finding the information they need, the moment they need it.…
Let’s face it, information is everywhere. Analyst firm IDC reports that 61% of knowledge workers need to use 4 or more systems daily and 13% need to use 11 or…
Now that the dust has settled from a very busy week at Dreamforce, I want to share some key takeaways for customer service and support leaders. During Dreamforce, I had the pleasure of…
According to Gartner, the digital workplace delivers a more social, mobile, accessible and data-driven work environment. Conferences about digital workplaces, digital business and digital customer experience abound, where highly experienced…
Dreamforce veterans and newbies alike: you have now very likely absorbed your first day, settled into your home away from home for a few days, attended some sessions, meetings and…
A VMware / Coveo Case Study Session “The VMware Partner Portal is about enabling our partners to be successful, whether that’s registering a deal, getting trained, checking on incentives, closing…
