How can you turn your Salesforce Community into a case deflection engine? Let’s back up a little. Thanks to the global pandemic, consumers increasingly expect a top-notch virtual customer experience;…
Ever since the debut of Salesforce Portals (re-architected and renamed “Communities” in the Summer ‘13 release), Salesforce Community Cloud has grown in popularity and capability. As organizations look to provide…
At Coveo, Customer Success (CS) is more than a department, it’s a commitment to our customers, and a north star for cross-functional alignment. While there are industry-leading indicators of CS…
Ever since the debut of Salesforce Portals (re-architected and renamed “Communities” in the Summer ‘13 release, and “Experience Cloud” in September of 2020), Salesforce Experience Cloud has grown in popularity…
Last Wednesday, Brian McGlynn (VP Commerce at Coveo) and Andy Peebler (VP B2B Commerce at Salesforce) came together for the live webinar “Are Your Digital B2B Commerce Experiences Ready for…
Can you believe it has already been five days since Dreamforce ended? We can’t because our experience is still ongoing. When Dreamforce finished, the event itself came to a close,…
Don’t miss out on the opportunity to build a powerful and relevant community with Salesforce Lightning and Coveo. Being digital is no longer enough for your customers. They need you…
Coveo announced that it’s AI-powered search, recommendation, personalization platform is now available to make more relevant interactions for shoppers on the Salesforce B2B Commerce platform. We joined a select group…
I did it! My first Salesforce Demo Jam! What is a Demo Jam? According to Salesforce, “Demo Jams are a game show style event where 4-8 app partners showcase their…
The Salesforce World Tour is coming to Toronto on Thursday, April 11. If you’re local and are still on the fence about attending this year, think no more! Here are…
