Why Your Customer Self Service Portal Is Failing You
Everyone wants their customers to be happy, right? After all, if they don’t feel taken care of, they can easily move on to a competitor’s product or service. (Which 12%…
Salesforce
How to Turn Your Salesforce Community into a Case Deflection Engine with AI
How can you turn your Salesforce Community into a case deflection engine? Let’s back up a little. Thanks to the global pandemic, consumers increasingly expect a top-notch virtual customer experience;…
Why Salesforce Lightning Community Builder Is Still a Game-Changer
Ever since the debut of Salesforce Portals (re-architected and renamed “Communities” in the Summer ‘13 release), Salesforce Community Cloud has grown in popularity and capability. As organizations look to provide…
How You Can Drive Customer Success at Coveo
At Coveo, Customer Success (CS) is more than a department, it’s a commitment to our customers, and a north star for cross-functional alignment. While there are industry-leading indicators of CS…
Why Salesforce Lightning Experience Builder Is Still a Game-Changer
Ever since the debut of Salesforce Portals (re-architected and renamed “Communities” in the Summer ‘13 release, and “Experience Cloud” in September of 2020), Salesforce Experience Cloud has grown in popularity…
Are Your Digital B2B Commerce Experiences Ready for the Next Normal?
Last Wednesday, Brian McGlynn (VP Commerce at Coveo) and Andy Peebler (VP B2B Commerce at Salesforce) came together for the live webinar “Are Your Digital B2B Commerce Experiences Ready for…
Dreamforce 2019 in Review: a Coveo sessions recap
Can you believe it has already been five days since Dreamforce ended? We can’t because our experience is still ongoing. When Dreamforce finished, the event itself came to a close,…
How to Accelerate Your Service Transformation with Salesforce Lightning and Coveo
Don’t miss out on the opportunity to build a powerful and relevant community with Salesforce Lightning and Coveo. Being digital is no longer enough for your customers. They need you…
Coveo AI-Powered Search and Recommendations Now Available for Salesforce B2B Commerce Customers
Coveo announced that it’s AI-powered search, recommendation, personalization platform is now available to make more relevant interactions for shoppers on the Salesforce B2B Commerce platform. We joined a select group…
How to Host a Successful Demo Jam at Your Next Salesforce World Tour
I did it! My first Salesforce Demo Jam! What is a Demo Jam? According to Salesforce, “Demo Jams are a game show style event where 4-8 app partners showcase their…
5 Reasons You Can’t Miss Salesforce World Tour Toronto
The Salesforce World Tour is coming to Toronto on Thursday, April 11. If you’re local and are still on the fence about attending this year, think no more! Here are…
Coveo for Salesforce Spring’19 Release – Our Biggest Lightning Release Yet!
In 2018, our customers overwhelmingly told us – they’re moving to Salesforce Lightning. They realize that “Lightning is a catalyst for unleashing productivity, innovation and transformation across every industry” and…
Boost Agent Productivity with Live Agent Chat and Coveo for Salesforce in Lightning Experience
Time is money, money is power, and power is having relevant information at your fingertips when you need it most. Coveo is at the leading edge of relevance. We’ve been…
Welcome to the Newest Release of Coveo for Salesforce
One of our most celebrated core values at Coveo is passion. This passion drives everything we do from hiring the right people to developing the next great product. And this…
5 Ways to Deliver Great Customer Self-Service
Your customers prefer to self-serve. If you’re worried about making an investment in your customer self-service strategy, don’t be. Self-service is a non-negotiable in the digital age, so there’s no…