How can you turn your Salesforce Community into a case deflection engine? Let’s back up a little. Thanks to the global pandemic, consumers increasingly expect a top-notch virtual customer experience;…
Ever since the debut of Salesforce Portals (re-architected and renamed “Communities” in the Summer ‘13 release, and “Experience Cloud” in September of 2020), Salesforce Experience Cloud has grown in popularity…
SS&C Advent provides investment management software for advisers, brokers, funds, and other financial firms. It offers an array of applications for managing everything from client relationships to trade order executions. …
In 2018, our customers overwhelmingly told us – they’re moving to Salesforce Lightning. They realize that “Lightning is a catalyst for unleashing productivity, innovation and transformation across every industry” and…
As we become an increasingly more digital society, with an answer to every question just one click away, it’s no wonder the majority of your customers prefer to self-serve. But…
As many of you are very aware, Dreamforce is taking place in the next few weeks. The event will offer Salesforce customers the chance to gain valuable insights into industry…
It’s time to go full throttle with your Salesforce Community. So, you want to improve self-service and Community engagement? I’ll let you in on a secret that is revolutionizing the…
Dreamforce veterans and newbies alike: you have now very likely absorbed your first day, settled into your home away from home for a few days, attended some sessions, meetings and…
