Ever since the debut of Salesforce Portals (re-architected and renamed “Communities” in the Summer ‘13 release), Salesforce Community Cloud has grown in popularity and capability. As organizations look to provide…
If you’re looking for a philosophical, view-from-thirty-thousand-feet take on enterprise digital transformation, this isn’t it. Nor does this post have anything to do with artificial intelligence(AI) or Salesforce Einstein AI…
Maybe it’s the hype around digital transformation coming to fruition. Maybe it’s the lasting effects of the global pandemic. Regardless, the move toward richer, more contextually relevant digital self-service experiences…
Enrichment—a word that you can almost feel, like rubbing silk between the fingers—conjures images of incremental luxury, of things getting better bit by bit until they are almost perfect. That’s…
Interested in user behavior analytics and how to apply consumer behavior to your business? Hopefully you’re joining us after reading part 1 of this series on what behavioral data is,…
Digital assistants are just one example of how the Internet of Things (IoT) has penetrated our daily lives, both personally and at work, and that connectedness is expanding. The IoT…
Imagine being asked to oversee an agile development team tasked to build new search experiences over a large-scale dataset with thousands of new documents loaded daily, well over one hundred…
As AI becomes more widespread in eCommerce, two topics many are interested in understanding are clustering and classification. In a nutshell, these techniques use machine learning (ML) to group information.…
Coveo’s Query Suggest model provides highly relevant and personalized suggestions as users type. In this blog post, I will explain how Query Suggest works in the back end, and how…
A clear structure on the page makes it easy for search-oriented machine learning models to understand content and rank the relevance of the information it contains to a given query…
