Something curious is happening with respect to knowledge management. One look around would suggest that, before the pandemic and so-called Great Resignation, knowledge management was dead. A dusty backoffice relic…
Coveo recently conducted a survey asking approximately more than 600 IT professionals about the current state of enterprise search. A substantial 84% reported a lack of alignment across different enterprise…
While you’re focused on making effortless digital experiences for your customers and employees, we want to make that process effortless for you. Coveo’s Spring launch for Service includes capabilities that…
Elastic vs Coveo—how do you choose? Once upon a time, enterprise search was a (relatively) simple proposition. A search engine would read a file, convert it into text, then index…
The last 12 months have had many fits and starts—perhaps not surprising after such a bleak 2020. One area that really awoke from slumber was ecommerce research. In fact, AI journal…
Not to sound like just another millennial, but my generation is lucky to have started with computer interfaces early in life with things such as Word Munchers and Math Blaster…
Search relevance refers to a search engine’s ability to provide the most significant results to address the searcher’s needs and satisfy their intent. Creeping in steadily over the years, search…
Ever since the debut of Salesforce Portals (re-architected and renamed “Communities” in the Summer ‘13 release), Salesforce Community Cloud has grown in popularity and capability. As organizations look to provide…
If you’re looking for a philosophical, view-from-thirty-thousand-feet take on enterprise digital transformation, this isn’t it. Nor is this another post waxing lyrical about artificial intelligence (AI). Instead, my task is…
Maybe it’s the hype around digital transformation coming to fruition. Maybe it’s the lasting effects of the global pandemic. Regardless, the move toward richer, more contextually relevant digital self-service experiences…
