How CIOs Can Open Unstructured Data to Data Scientists
CIOs have a trove of structured data to use for analytics and machine learning, including data from ERPs, CRMs, and other SaaS tools. This dimensional data is often the starting…
Machine Learning
What is Natural Language Search?
Search is a very complex problem hiding behind a very simple interface. From the earliest days of the internet, people have been trying to find web pages (documents, though they…
12 ‘Must-Haves’ for the Best Insight Engine
Reading Gartner Magic Quadrant for Insight Engines1 to wrap your brain around what’s best in enterprise search? Data-driven decision-making is a must in today’s business world. Yet the information needed…
‘Prod2Vec’: How This ML Model Amps Your Product Recommendations
Have you ever found yourself wondering, ‘what is prod2vec‘? Probably not, right? After all, it’s unlikely that many of us have given a thought about how a website emulates a…
7 Knowledge Sharing Strategies to Wow Your Customers
Are your knowledge sharing strategies lacking? Something curious is happening with respect to knowledge management. One look around would suggest that, before the pandemic and so-called Great Resignation, knowledge management…
Why Companies Struggle With Enterprise Search: Lack of Dept. Alignment
Coveo recently conducted a survey asking approximately more than 600 IT professionals about the current state of enterprise search. A substantial 84% reported a lack of alignment across different enterprise…
Coveo for Service Spring ‘22 Release: Q&A with Ezmie Bouchard
While you’re focused on making effortless digital experiences for your customers and employees, we want to make that process effortless for you. Coveo’s Spring launch for Service includes capabilities that…
Elastic vs Coveo: Or From Manual to Electric Vehicle
Elastic vs Coveo — how do you choose? Once upon a time, enterprise search was a (relatively) simple proposition. A search engine would read a file, convert it into text,…
The 10 Best Ecommerce Research Papers From 2021
The last 12 months have had many fits and starts—perhaps not surprising after such a bleak 2020. One area that really awoke from slumber was ecommerce research. In fact, AI journal…
Improve Your Agents’ Information Literacy with Intelligent Term Detection
Not to sound like just another millennial, but my generation is lucky to have started with computer interfaces early in life with things such as Word Munchers and Math Blaster…
How Search Relevance Satisfies Desires and Intentions
Search relevance refers to a search engine’s ability to provide the most significant results to address the searcher’s needs and satisfy their intent. Creeping in steadily over the years, search…
Why Salesforce Lightning Community Builder Is Still a Game-Changer
Ever since the debut of Salesforce Portals (re-architected and renamed “Communities” in the Summer ‘13 release), Salesforce Community Cloud has grown in popularity and capability. As organizations look to provide…
The Intelligent Way to Bring Your Enterprise (Content) into Salesforce
If you’re looking for a philosophical, view-from-thirty-thousand-feet take on enterprise digital transformation, this isn’t it. Nor does this post have anything to do with artificial intelligence(AI) or Salesforce Einstein AI…
How Search is Enabling Self-Service, Ecommerce, and Enterprise Stitching
Maybe it’s the hype around digital transformation coming to fruition. Maybe it’s the lasting effects of the global pandemic. Regardless, the move toward richer, more contextually relevant digital self-service experiences…
Enrichment Is Key to Relevant Search. But Enrich on Index or Real-Time?
Enrichment—a word that you can almost feel, like rubbing silk between the fingers—conjures images of incremental luxury, of things getting better bit by bit until they are almost perfect. That’s…