How Search Helps Employees Upskill: One Company’s Story
The promise of upskilling on demand, that is, helping employees gain skills via access to the contextual knowledge and relevant people they need, when they need them – in the…
Knowledge Management
Don’t staff-up, skill-up for growth
Skills and knowledge are the key creators of value in a knowledge economy. CEOs get it, and told Gartner that skills and talent are their biggest constraint to growth, in…
With Thanks to Our Partner Community
We have received incredible support from our partner community since Gartner positioned Coveo as the most visionary leader in its Magic Quadrant for Enterprise Search last month. Over on its…
I Have Preferences, Therefore I Am: Embracing Knowledge Diversity With an “Intranet of Everywhere”
During a webinar last week, we explored how companies have been able to overcome knowledge-access and intranet-adoption challenges by embracing a search-driven “Intranet of Everywhere.” Intranets have seen much evolution…
IDC Report: Unified Search & Text Analytics are Proven Drivers of KM Success
In 2001, market intelligence firm IDC issued a landmark study on the impacts of information access in the workplace, commenting that: “Timely access to critical information separates the winners from…
Why You Don’t Know Everything You Need to Know at Work, and How to Cope
I posted this blog on LinkedIn and it is getting some attention so I thought I would include it in here, as well. Comments welcome! “The Google Effect” describes how…
Four Steps to Embracing Crowd-Sourced Knowledge
Often, traditional knowledge management programs focus on distilling knowledge into systems of record, which end up being under-utilized for a number of reasons, chief among them because they cannot…
The Shift in Hiring: Skills over Knowledge
Passion for serving customers. Desire to learn. Social intelligence. Adaptability. Knowledge sharing skills. Following today’s lackluster U.S. Jobs Report, it’s worth examining the trend towards hiring for skills as opposed…
Knowledge & The 98% Rule
The 80/20 rule constrains our thinking in a digital world. Developed in the physically constrained world of 1906, the Pareto Principle (based on pea production in Pareto’s garden) predicts that…
Is More Expert Expertise Finding Required?
In a 2013 survey, the APQC found that while a great deal of effort is being put into expertise finding within organizations, the results could be more effective. The study…