We caught up with our partner JCS Consulting, which has a great deal of expertise in implementing communities, self-service sites and collaboration platforms, specially in the Salesforce ecosystem. We had…
Are you looking to improve engagement and increase the amount of repeat visitors on your community site? The key to gaining and retaining your customer base is to build a…
The entire Coveo team is still on cloud nine after the resounding success of our very first customer event, Coveo Impact, in San Francisco. Impact ‘17 was about more than…
“Hey Alexa, what’s the weather looking like for the 4th of July weekend?” “Ok Google, tell me the closest place to buy hot dogs” “Siri, how do I set up…
Intranets were created for many to consume content and few to create it. With the amount of content on intranets today, they have become a “content graveyard” for employees, rather…
It’s time to go full throttle with your Salesforce Community. So, you want to improve self-service and Community engagement? I’ll let you in on a secret that is revolutionizing the…
As customer success strategies evolve to adapt to the increasing demands of the modern consumer, there is one thing that remains at the core: customer engagement. There are several ways…
What differentiates traditional search from an intelligent, responsive search experience? That very question was core to the evaluations of vendors in The Forrester Wave™: Cognitive Search and Knowledge Discovery Solutions,…
The customer journey has evolved. It’s all about the micro-moment now. Our Chief Marketing Officer, Mark Floisand, and Verndale Strategy Director, Kirsten Leshko, recently hosted a webinar for marketing leaders…
CMX SPACE model meets Coveo AI-powered search Communities have become so multifaceted. They are capable of so much that it can be difficult to know where they live in a…
