The benefits of delivering relevancy through an Intelligent Workplace Admittedly, we talk a lot about ‘unified indexes’ and ‘unifying your ecosystem of record’ as a crucial element of intelligent search,…
We caught up with our trusted partner, Infogain, to talk shop and take a deeper dive into how intelligent search is enabling self service, injecting intelligence into workflows and providing…
Forget politics for a moment. In the race to replace the Google Search Appliance (GSA), I am endorsing Coveo this fall. As you are probably aware, hundreds of GSA customers…
We live in a do-it-yourself world, and it seems we all really like it that way. Whether as customers, as partners, or as employees, we prefer to find what we…
There has been a trending preference for self-service when it comes to service and support. It’s no wonder why offering great self-service has become the single biggest priority for support…
“The next generation intranet will transform businesses in ways that pay, and pay big.” Over the past decade, quantum leaps in search technology are enabling a whole new era of…
Recently, I interviewed John Ragsdale, VP of technology and social research for the Technology Services Industry Association (TSIA) about his recommendations for improving self-service. In that post, I mentioned the Support Services…
The principle is ridiculously simple: the smarter your customers are about your business and products, the more satisfied they are, the less you need to spend on handholding them, and…
Since news about Google retiring GSA broke, a number of articles have been written about it, including a series of great articles on CMSWire advising GSA customers on what to…
By now, you’ve probably heard about Google’s plan to retire its Search Appliance product. If you are one of Google’s surprised customers, your brain must be in overdrive thinking about your…
