“It has revolutionized my life,” said one 3i investment manager. “We’ve been waiting for this for five years,“ said another. A senior manager called it “phenomenal.” “Coveo has become an…
In 2001, market intelligence firm IDC issued a landmark study on the impacts of information access in the workplace, commenting that: “Timely access to critical information separates the winners from…
Sharing and connecting sources of knowledge is behind everything we do. While we like to talk about the present and future of knowledge exchange, we can also look to the…
In order to work efficiently and effectively, it is vital that customer-facing employees and executives have access to the right information—contextually relevant information—at the right time. If not, the inability…
We’ve all heard the expression “necessity is the mother of invention.” In today’s day and age of digital engagement and the rapid pace of change in which we all live,…
I have been in the customer service business for more than two decades and the same discussions continue to rage on and on about customer service – “Look how great…
