Search and information is a commodity. Search is everywhere, but so is useless information. As Author John Naisbitt wrote in Megatrends, no less than 35 years ago: “We are drowning…
Gartner, Inc. just released its first 2017 Gartner Magic Quadrant for Insight Engines. We’re honored, and humbled, as Coveo™ has been positioned furthest in the Leader Quadrant for Completeness of…
Improving internal site search is now crucial to customer experience. Unfortunately, outdated beliefs about making serious investments in intelligent site search on the external website are holding businesses back from…
$49.51 billion. By 2021, this is the size of the market for employee collaboration tools, a 13.2 percent compound annual growth rate from the 2016 market size of $26.68 billion,…
What if your intranet could learn and recommend? Louis Tetu, Coveo Chairman and CEO, answered this question at his KMWorld keynote presentation titled, “Creating the Intelligent Workplace: Think Proficiency, Not…
Sharing employee knowledge across your organization is easier than you think. Intranets are back with a vengeance, and we’re seeing that they’re more powerful and useful than ever – when…
The digital workplace, according to Gartner, “enables new, more effective ways of working; raises employee engagement and agility; and exploits consumer-oriented styles and technologies.” With the rapid adoption of cloud…
Customer experience has overtaken price and product as the key brand differentiator. This means that the first criteria your customers use to make decisions about you versus your competitors is…
Intelligent or smart search is no longer a nice-to-have feature in organizational information systems, but it is a critical part of how businesses are transforming the way they work. We…
Remember when you were a kid, lying on your back in the grass, staring up at the sky and seeing the clouds move? It always made me dizzy! In reality,…
