After two years of life during a global pandemic, it’s pretty clear that the hybrid workplace is here to stay. According to a Gensler 2020 study, 52% of Americans prefer…
Employee experience will be top of mind for businesses in 2022, as they look to accommodate new ways of working and deter rising attrition. And with workplaces becoming more distributed…
Let’s say I offered you the chance to improve customer experiences, support employees and the future of work, and significantly reduce app development costs. Let’s also add enabling machine learning…
Far too few organizations understand how much is riding on their knowledge base strategy. By some estimates, only 44% of companies consider improving the knowledge base a top priority. Alas,…
A key differentiator of search technology vendors today is the notion of providing unified search. To explain what ‘unified search’ is, we have to first talk about fragmented search. Digital…
Welcome to Whiteboard Wednesdays, our new learning series where Coveo experts teach you how to build great search experiences. Episode 1 dives into exposing your external content in a secure…
For the first time in recent months, the light at the end of the tunnel is near. Fear of the COVID-19 train threatening to decimate business, smash operations and flatten…
The evolution of the digital employee experience prior to 2020, in hindsight, did not fully prepare us for what was to come. This year, workers in every sector of the…
