When employees say “it’s me,” the only suitable response from employers is “I know.” That was one of the lasting takeaways from a recent discussion between Greg Laporte, Director of…
Personalization helps both distributed and in-person employees work more efficiently and achieve more by giving them relevant information when they need it, according to panelists at Coveo’s Relevance 360 event.…
According to research, about 50-80% of the workday is spent communicating, two-thirds of that just talking. The rest? Probably Slack (just kidding: email is still a big chunk, but instant…
The line between the digital and physical workplace continues to blur. Digital technology has become essential as the COVID-19 pandemic forced businesses to employ remote workers, and will continue to…
Do you use Slack? Probably; as of 2019, the popular instant message provider reported 10+ million daily active users in 150+ countries. It’s such a household name that the term…
Are all support ticket processes created equal? Sadly, no — looking through social media posts is a fast enough way to see that getting help is a complicated matter. Customers…
After working at Coveo for the last six months, I must say that it is the best place to conduct machine learning experimentation and develop concrete AI solutions for businesses.…
Employees are returning to physical offices after more than a year of Zoom meetings and the nine-to-five grind stretching into more of an all-day-and-night grind. This return is prompting both…
Health insurance executives understand the importance of relationships. In an industry where the primary commodities are trust, security, and protection, an insurance provider’s ability to acquire and retain customers often…
In our previous piece, we explained how your customer service agents could benefit from an insight panel. From helping them find the right information faster, to knowing what a customer’s…
