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Retail executives have work to do if they want to take a bigger bite of the digital apple.  This year, much of that apple is already spoken for: Amazon will…

Today’s consumer has more power than ever before. No matter the product or service they need, they have options and they choose to do business with companies that offer personalized…

I recently attended a Consortium for Service Innovation team meeting on Predictive Customer Engagement. A new model is brewing with the Consortium that is once again, extremely compelling and current.…