customer satisfaction

The success of businesses today is largely dependent on their customers’ success. Dissimilar to customer support which is more reactive in nature and focuses on solving problems and answering customer…

Our society is made up of  digital literates. Digital literates, as Wikipedia explains, have both the digital skills and the ability to find, capture, and evaluate information on their own.…

SaaS marketing is difficult at the best of times. Consider a global brand or even the smallest of online e-commerce stores. The customer base and the potential market is huge,…

Customer success integrates all areas of the customer experience, from marketing to onboarding and sales to customer support. Each aspect of the customer’s journey with your company can be optimized…

How do you go through the transition to a customer-centric culture? In our recent article, we outlined steps that you should consider taking to prepare employees for a customer experience…

We’re thrilled to see that Gartner recently recognized our partner Sitecore as a leader in its Magic Quadrant for Web Content Management for the fifth consecutive year. Take a look…

The primary currency of customer support is time. When agents, executives and customers don’t have the right information when they need it, resolution time, incidents, cost, and ultimately customer satisfaction,…