Digital leaders like Amazon and Ebay who have built their ecommerce businesses on data and artificial intelligence have raised the bar and set the standard for what visitors expect on…
We are in an unprecedented time. With the increase in severity of the Coronavirus (COVID-19) outbreak in North America and Europe, we have truly been pushed to take action and…
With the rapid spread and increasing severity of the COVID-19 pandemic, the world around us is facing change of the same speed and magnitude. Mobility has decreased, public anxiety has…
To each her own (query suggestion) “Before you (I) go, can you read my mind?” (Almost) The Killers Both Alice and Bob clicked on a Facebook promotion that brought them…
Coveo Impact is approaching quickly. What’s it like to be in the winner’s circle? In this short video, Coveo Director of Customer Advocacy Ari Hoffman shares what you and your…
The dark side of “Big Data” A.I. “How many Youtube cats must Hal see, before Hal calls this a cat?” Bob Dylan, feat. Stanley Kubrick In the golden age of…
2020 will be a big year for customer service and support transformation. Things that have been around for a while tend to get stuck with labels and imagery that are…
Xero was able to scale its service experiences at a time of exponential customer growth. According to Ben Gilmore, findability was the number one issue that Xero was facing- essential…
“The Machine Learning aspect of Coveo is really helping us take our customers on a journey by allowing us to recommend products for them.” – Blake Shipley, Marketing and Technology…
Customer Satisfaction Could Make or Break Your Business With increasing evidence that customers are the backbone to any company, and the abundance of information that’s available about our very own…
