The disappointing December US Jobs Report which pointed out a slight slowing of unemployment (falling to 6.7%), also showed a shrinking labor force (347,000 less in December amid the addition…
With CES happening this week, there’s been a lot of buzz around the Internet of Things, or as Cisco terms it, the Internet of Everything, and connectivity. On the CEA…
To kick off this blog – and my new role evangelizing the need for companies to embrace and engage the Long Tail of Collective Enterprise Knowledge – I’d like to…
Or, why companies are evolving beyond the Google Search Appliance Last week, I had the opportunity to speak at KMWorld 2013, one of the leading events for knowledge management professionals,…
As those of us in the technology industry know, mergers and acquisitions are a prevalent part of the business. M&A activity happens in this market every day, and the latest…
Many within customer service know the knowledge management challenges that service agents face on a daily basis. But oftentimes, these challenges don’t make their way to the executive level. If…
Why should executives care about knowledge management, when it’s been relegated to a discussion of document management, metadata tagging, content curation, libraries, databases, thesauruses, etc.? Because it is possibly the…
When we launched Coveo for Salesforce last year, our goal was to empower Salesforce Agent console users to leverage collective knowledge to be more relevant to their customers across channels,…
Unless you’re leveraging the collective knowledge available to your organization, you’re likely not at the level of “social” required to be completely relevant to your customers. And irrelevancy is, well,…
Big Data has been talked about in almost every possible context. How it affects various industries, whether or not you can gain insight from it, which companies are actually leveraging…
