Is your company struggling to create a knowledge sharing culture? You might be comforted to know you’re not alone. A yearly survey conducted by the Technology and Services Industry Association…
During my various adventures in the technology space, nothing was more frustrating than a poor culture of knowledge sharing. I can recall numerous occasions in which “end users” — aka…
If you blinked you’d have missed it – but one of the more understated tech stories of last month was that Google Toolbar was pronounced officially dead after 21 years.…
After two years of life during a global pandemic, it’s pretty clear that the hybrid workplace is here to stay. According to a Gensler 2020 study, 52% of Americans prefer…
Employee experience will be top of mind for businesses in 2022, as they look to accommodate new ways of working and deter rising attrition. And with workplaces becoming more distributed…
Let’s say I offered you the chance to improve customer experiences, support employees and the future of work, and significantly reduce app development costs. Let’s also add enabling machine learning…
Far too few organizations understand how much is riding on their knowledge base strategy. By some estimates, only 44% of companies consider improving the knowledge base a top priority. Alas,…
Without a doubt, the global pandemic has impacted customer service operations and call centers in several ways. From shifts in overall business strategy, to technology issues for employees working from…
I have some good news for teams using Salesforce in service and support. But first, a flashback. Disclaimer: I’ve never worked as a service rep or support agent. During my…
Your business and the world at large are drowning in data , yet your customers and employees have a thirst for information. A thirst that can sometimes be quenched with…
