How CIOs Can Open Unstructured Data to Data Scientists
CIOs have a trove of structured data to use for analytics and machine learning, including data from ERPs, CRMs, and other SaaS tools. This dimensional data is often the starting…
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How Search Powered Charles Schwab’s Bank Digital Transformation
Imagine if your job required you to memorize 5,632 jumpwords just to get your daily work done. That was an impossible reality for Charles Schwab, a US leader in banking…
What the Remote Financial Services Employee Really Needs
By now, you’ve heard about the Great Resignation. Employees are flocking to greener pastures, and Banking & Finance is no exception. In fact, it has one of the highest turnover…
What Is Metadata and Why Does My Search Engine Need It?
Trouble understanding metadata? In this article, we’ll dig into the questions, what is metadata and how to use metadata, as well as provide advice on managing it. Going solely on…
The Gap Between What Employees (Think They) Want and What They Need
In a remote-first workplace, poor search, minimal AI, knowledge silos, and irrelevant data are hampering productivity, decreasing proficiency, and driving employees out. We need a better Intranet. The first versions…
Top 5 Enterprise Search Challenges Developers Face (+ Solutions)
According to a survey of 600 IT professionals, 81% said the importance of enterprise search increased in the last year. But many organizations today face increasing challenges in managing and…
Productivity Hack: How to turn Slack into an Intranet!
As covered by the must-read article How to Choose the Best Enterprise Search Solution, it’s getting harder and harder for employees to search within the piles of various systems to…
Great Digital Employee Experience: The Need of the Decade
Two years into the pandemic, many are still going back and forth about whether hybrid and remote work is here to stay. While some feel that “remote work” is simply…
Word2Vec Explained: How Computers Learned to Talk Like We Do!
If you have been researching Natural Language Search or Natural Language Processing (NLP), you may have heard of word2vec. If you’ve not, we have you covered. This article digs into…
3 Unified Search Examples: How Relevance Takes Your Business to the Next Level
Search is search, right? Let’s rephrase: people are people, right? Except one person differs drastically from the next in so many ways. And because people are the ones doing the…
3 Simple Questions to Grow a Knowledge Sharing Culture
Is your company struggling to create a knowledge sharing culture? You might be comforted to know you’re not alone. A yearly survey conducted by the Technology and Services Industry Association…
How to Build a Knowledge Management Strategy that Drives Employee Retention
During my various adventures in the technology space, nothing was more frustrating than a poor culture of knowledge sharing. I can recall numerous occasions in which “end users” — aka…
The Key to Hybrid Work? Connecting, Not Expanding, Your Tech Stack
After two years of life during a global pandemic, it’s pretty clear that the hybrid workplace is here to stay. According to a Gensler 2020 study, 52% of Americans prefer…
Enterprise Search: How To Choose The Best Solution In 2022
Employee experience will be top of mind for businesses in 2022, as they look to accommodate new ways of working and deter rising attrition. And with workplaces becoming more distributed…
Delivering Enterprise Search Without the Tech Complexities
Let’s say I offered you the chance to improve customer experiences, support employees and the future of work, and significantly reduce app development costs. Let’s also add enabling machine learning…