Today’s digital-first consumers—who are also patients—have increasingly higher expectations regarding their interactions with their healthcare providers’ online presence. Basing their opinions on the online customer experiences they enjoy in other…
If there’s one thing we embrace at Coveo, it’s that we can all learn a lot about our customers by going beyond the customer journey and taking a close look…
Health insurance executives understand the importance of relationships. In an industry where the primary commodities are trust, security, and protection, an insurance provider’s ability to acquire and retain customers often…
Before the covid 19 pandemic, the health insurance industry was changing rapidly to meet consumer demands. The pandemic accelerated a change in service delivery, moving from in-person to remote that…
In 2019, insurance software company HealthEdge surveyed 5,000 people and found that 78% of respondents were satisfied with their health insurance providers – except in one area. Consumers struggled to…
What do you do if you are one of the world’s largest insurance companies, your search platform is discontinued by the vendor, your Medicare/Medicaid business faces increased competition, and a…
