Coveo for Salesforce
Community Cloud

Deliver self-service success and case deflection with AI-powered search

Result for Speedbit charge - Community cloud Screen Capture

Succeed at Self-Service

Intelligent search that always delivers the most relevant answers and content to help your community members succeed.

Turn Your Community into a Self-Service Engine

Give your community members what they want, all in one place

Give your community members what they want, all in one place

Today’s digital natives prefer to learn, find, and fix things on their own. So give them the power to swiftly search across all of the sources and applications where helpful knowledge might reside throughout your enterprise – all from your community or portal.

Automatically deliver what actually helps people

With the Coveo machine learning search service, Coveo continuously learns from your community members’ behavior and combines that with an understanding of the user’s intent, to deliver what helps each person self-serve. Adapting to seasonal variations, changes in behavior, new products and more, your Coveo Machine Learning search can quickly identify and promote new solutions without manual intervention. Learn about Coveo Machine Learning

With the Coveo machine learning search service, Coveo continuously learns from your community members’ behavior and combines that with an understanding of the user’s intent, to deliver what helps each person self-serve. Adapting to seasonal variations, changes in behavior, new products and more, your Coveo Machine Learning search can quickly identify and promote new solutions without manual intervention. Learn about Coveo Machine Learning

Make self-service personal and proactive

Make self-service personal and proactive

Display helpful content to each visitor based upon their unique context – leveraging their specific user profile, account details or history with your company – to maximize the likelihood they will find what they need.

Get your community members involved

Involving customers in knowledge creation improves CSAT. Empower them to easily rate and share helpful content on your site and community with interactive and engaging user interfaces.

Involving customers in knowledge creation improves CSAT. Empower them to easily rate and share helpful content on your site and community with interactive and engaging user interfaces.

Tools Your Community Managers Will Love

Achieve new levels of relevance, with less effort

Achieve new levels of relevance, with less effort

With Coveo Machine Learning, the best and most relevant content automatically rises to the top, so your community managers and knowledge management teams spend less time manually tuning and maintaining your thesaurus and more time on higher-value activities like content creation and curation. Learn about Coveo Machine Learning

Maintain control of the search experience

Coveo Machine Learniong offers fully automated relevance tuning, but community managers retain the flexibility to update the thesaurus or promote specific pieces of content they would like to feature in search results, e.g. new product documentation or notifications.

Coveo Machine Learniong offers fully automated relevance tuning, but community managers retain the flexibility to update the thesaurus or promote specific pieces of content they would like to feature in search results, e.g. new product documentation or notifications.

Measure your success with ease

Measure your success with ease

Coveo Usage Analytics gives managers total visibility into users’ search and navigation behavior. Managers can analyze how members are finding the information they need, identify content and relevance gaps, understand how trends impact self-service success, and measure the success of your search implementation. Learn about Coveo Usage Analytics

Designed For Success

Fully integrated into Salesforce. Easily configurable.

Coveo for Salesforce is delivered as a SaaS offering, deploys seamlessly with Community Cloud, fully supports Salesforce Knowledge, Chatter, Service Cloud, and multiple Salesforce orgs, and can be integrated with any Force.com app. A user-friendly Interface Editor makes configuring search experiences a breeze, while a complete JavaScript UI toolkit gives techies all the flexibility they need.

Coveo for Salesforce is delivered as a SaaS offering, deploys seamlessly with Community Cloud, fully supports Salesforce Knowledge, Chatter, Service Cloud, and multiple Salesforce orgs, and can be integrated with any Force.com app. A user-friendly Interface Editor makes configuring search experiences a breeze, while a complete JavaScript UI toolkit gives techies all the flexibility they need.

Cloud scalability. Lightning performance.

Cloud scalability. Lightning performance.

A fully decoupled design architecture and highly elastic processing capabilities means Coveo for Salesforce delivers fast indexing, rapid content processing, and sub-second query time performance at any scale.

Enterprise-grade security

Meets the most stringent of security protocols and enterprise-grade requirements for availability and data integrity, including 256-bit data encryption (in-transit and at rest). Coveo’s library of 50+ indexing connectors honor the security of each source system, so people see only what they should.

Meets the most stringent of security protocols and enterprise-grade requirements for availability and data integrity, including 256-bit data encryption (in-transit and at rest). Coveo’s library of 50+ indexing connectors honor the security of each source system, so people see only what they should.

Powered by Best-in-Class Search Technology

Gartner named Coveo a Leader in its Magic Quadrant for Insight Engines, the latest evolution of the Magic Quadrant for Enterprise Search. Find out how and why Insight Engines will help your business achieve real, measurable results - and how to find the right solution for your contact center. Read the report.

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