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The Coveo Intermediate Analytics training course is designed to teach participants how to utilize the Analytics features to maximize user adoption and improve search success. It will also cover more indepth topics compared to the Coveo Basics Analytics course to help refine self-service success, agent adoption and content gap metrics and tuning search behaviors for more relevant results. This course will provide you the needed insights and skills to move your Coveo solution up The Coveo Relevance MaturityTM Model scale from being reactive to proactive to predictive. 4 HOURS 250
LEARNING ELEMENTS: Terminology | Pipelines| Reports
LEARNING ELEMENTS: Setup filters, dimensions, conditions | Build reports | Export data
LEARNING ELEMENTS: Case deflection | Self-Service Success | Content Gap analysis
User search behaviors | Relevance scoring | Trends
LEARNING ELEMENTS: Create pipeline rules | Set up Coveo Machine Learning models | Review A/B Test results