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7 Best Practices for Intelligent Self-Service
- Provide a single source of truth where customers can securely access self service content from their knowledge base …without the need of a system overhaul (Best practice #1)
- Deploy dynamic self-service features to help your customers easily find answers to their questions (Best practice #2)
- Proactively provide customers with content recommendations while reducing inbound volume…and decreasing cost-to-serve (Best practice #3)
- Deliver personalized support powered with AI to your customers, partners and employees and make them successful (Best practice #4)
- Proactively suggest ‘next best’ content with Machine Learning to increase customer adoption and engagement…as well as potential upsells (Best practice #5)
- Reach the customer in the product itself to increase usage and gain control over the customer experience (Best practice #6)
- Foster a culture of continuous improvement by monitoring performance, identifying content gaps, and ensuring the information remains helpful and accurate (Best practice #7)
For 17+ years, our customers have trusted us with their growth
