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Coveo Positioned as a Leader for Cognitive Search and Knowledge Discovery by Independent Research Firm

Coveo, a leader in AI-powered search, is recognized for its focus on the key to relevancy – context.

San Francisco, CA, and Quebec, QUEBEC – June 6, 2017

Coveo, a leader in AI-powered search announces today that is has been named a leader in The Forrester Wave™: Cognitive Search and Knowledge Discovery Solutions, Q2 2017. The report evaluates 9 vendors on 23 criteria, grouped by Current Offering, Strategy and Market Presence. Coveo received the top score in the strategy category.


Enterprise search has evolved beyond traditional search boxes and keywords. “Cognitive search”, powered by AI capabilities and machine learning, now better encapsulates the experience customers expect and leading companies provide to their employees.


According to The Forrester Wave™ Report:


Relevancy And Completeness Matter Most
Search is about finding answers, content, and documents; adding useful context to apps; and augmenting human intelligence. The most important requirements are the relevancy and completeness of the returned results.”


The Forrester Wave™ report positioning is dependent on Forrester’s evaluation of the vendor’s market presence, strategy, and current offering in regards to Cognitive search. To be considered for inclusion in the report, vendors must have a comprehensive, differentiated cognitive search solution, that is not technologically embedded in any particular applications. The vendors must have referenceable, large enterprise customers using the cognitive search solution.


According to the Forrester Wave™ Report:


Coveo focuses on the key to relevancy — context. Search is successful when the results are relevant to the person querying for them. Coveo’s R&D focuses on using advanced analytics and machine learning to automatically learn the behaviors of individual users and return the results most relevant to them.”


Coveo CEO Louis Tetu said, “We are humbled and honored to be recognized as a leader in yet another leading research firm report[1], The Forrester Wave™: Cognitive Search and Knowledge Discovery Solutions, Q2 2017. We believe this recognizes the trust our customers place in us, and their success using Coveo to personalize customer and employee experiences, at scale, with information that is relevant to them”. By applying advanced analytics and machine learning to behavioral data, combined with intelligent search, Coveo automatically learns and delivers what is most relevant to each user, in context. Coveo applications empower employees, customers and partners to have the next best digital experience, personalized for their context and intent, and often without having to conduct a search at all. This effectively transforms enterprise performance by providing engaging digital and personal experiences, from self-service support to website engagement and interactions with highly proficient and empowered employees.


Coveo customers and partners, who will gather from around the world at the company’s June 19-21 global event, Coveo Impact, are achieving break-through results with its advanced technology. Extreme Networks, Appirio, and Bombardier Recreational Products (BRP) are among clients attending Impact.


Margaret Wise, Vice President of Strategy for ARKE, a Coveo partner also attending Impact, comments, “Our clients like the way Coveo automatically pulls and surfaces relevant content for respective topics in their content channels, or recommends the most relevant content based on factors they select, such as recency or topic. This is important because it gives users greater abilities to query and find the most relevant information for their needs, quickly and efficiently”.


For more information on Coveo's position in the Forrester Wave report, read Louis Tetu's insight on personalized relevance and cognitive search.


Coveo for Salesforce Free Edition is an ideal solution for Salesforce systems integrators and developers to integrate into their client's Salesforce environments. For those that also require Coveo Support, an Express Edition is available for a fee. Both editions enable developers to plan on using Coveo from the beginning of each of their client engagements, and help them to easily take the search experiences they deliver to their customers to the next level.


[1] Coveo was recognized as a leader in the Gartner Magic Quadrant for Insight's Engines


About Coveo

Making business personal.


Positioned as one of the upper-rightmost in the leader's quadrant of Gartner's Magic Quadrant for Insight Engines, Coveo helps companies transform by bringing relevance to every interaction their business has with customers, partners and employees. Coveo improves customer, partner and dealer engagement, and upskills employees with self-learning, AI-powered information and recommendations across all digital experiences, driving self-service intelligence from websites to contact centers and intranets. A Sitecore Platinum Technology Partner and a Salesforce Gold ISV Partner, Coveo removes complexity and improves proficiency and engagement. Powered by artificial intelligence, unified search, rich analytics, and machine learning, Coveo drives more relevant and effortless experiences by providing contextual information and predictive insights from across all cloud and on-premises systems. From website intelligence and self-service applications to intelligent contact centers and intranets, Coveo partners with some of the world’s largest enterprise technology players and currently has more than 1,500 activations in mid-to-large sized global organizations across multiple industries, such as Johnson & Johnson, Adobe, VMWare, L’Oreal, GoPro, KeyBank and 3i.


For more information, visit www.coveo.com and follow our blog, LinkedIn, Twitter, and YouTube accounts.


Coveo is a trademark of Coveo Solutions, Inc.

Media contact
Carla Bragagnolo
PR Manager, Coveo
cbragagnolo@coveo.com
514.375.0126 x.2655

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