Resources

Email Server Search: A Mission-Critical Function for a Mobile Worker

You are at breakfast, and you need to find the details of a meeting and speaking engagement details in a PDF your partner sent you nine months ago. Your laptop is in your checked baggage. You need that email and attachment. Your BlackBerry does not have what you need. Sound familiar? What do you do?

Email: the true knowledge repository

For a majority of knowledge workers email has become the unofficial de facto file storage server, which it was not originally designed for. Email contains critical business information ranging from HR data to financial, compliance, transactions, engineering, marketing, sales, pricing, customer relationships, competitive intelligence, etc.

Email has become one of the largest corporate information repositories, and one of the fastest growing enterprise data corpuses. Email is the memory of knowledge workers and the "nerve center" of an organization.

Most organizations use blunt instruments to manage, search, and access essential information in email. Compliance and regulatory issues loom large. And the problem grows bigger each day as the volume of email grows.

Enterprise Search Markets and Applications - Capitalizing on Emerging Demand

by Lynda Moulton of The Gilbane Group

Enterprise Search Markets and Applications summarizes the marketplace in a way that will help buyers map their needs to search products that will deliver the most value in the shortest amount of time, and at a reasonable cost. Additionally, buyers will find practical guidance about product evaluation, selection, implementation, deployment and maintenance. A vendor directory and glossary round out the content directed to new buyers. Search users who are expanding or seeking improvements to their current experience will find advice on making incremental adjustments in deployment. Vendors who are developing, selling, marketing, or supporting customers with enterprise search applications will find aids to competitive intelligence in the market landscape, directory and glossary.

Searching for Search: Can It Be Delightful?

A leading provider of Enterprise Search Solutions, Coveo is recognized for offering more than just a great search solution for businesses. While enterprise search can be seen as a complex solution for sorting through your business’ knowledge center, intranet or customer service portal, Coveo breaks it down with an easy-to-use system of obtaining accurate information in a secure environment. Each person’s query demands a successful search result. Coveo helps you deliver it.

A new white paper by Susan Feldman of IDC analyzes what makes Coveo Enterprise Search solution tick, showcasing mini case studies of Coveo’s clients’ issues, planned solutions and, lastly, results after enterprise search was implemented.

The findings show that Coveo’s Enterprise Search Software can solve the unique dilemmas of many business realms. Usability, ease of deployment and configuration, as well as a supportive customer service experience make Coveo a preferred choice for enterprise search software solutions.

Mobile 360° CRM – The Next Step

A new report by Susan Aldrich, Principal of Greenhill Analysis, provides scenarios and solutions to obtaining a unified view across multiple customer information repositories, including CRM, email and Intranet all accessible from Blackberries, Windows Mobile, and iPhones.   

The Right Path to Enterprise Search

The reasons to use enterprise search are clear: improve customer service, reduce call volumes, reduce contact center costs and double online revenues. Effective enterprise search can help employees regain lost hours searching through files and streamline customer interactions with your business, resulting in a more loyal and productive customer base.

But while some may scoff when they hear the words “enterprise infrastructure,” that is exactly what’s needed for all users in a single company to have access to the same search function applications, no matter the size of your business. Enterprise search can be expensive and extremely time-consuming for a company to build on its own. Coveo offers a trusted, proven solution.

In the white paper “The Right Path to Enterprise Search,” Coveo’s search solution is highlighted for its simplicity in enterprise search: no barriers to entry, usable interfaces by a broad range of information managers, enterprise scalability, and management interfaces for both local and enterprise control.