Broad Connectivity & Sophisticated Data Conversion Provide the Building Blocks of Insight

With deep connections to index unstructured and structured data within virtually all enterprise and cloud-based systems and social media, Coveo's connectivity transforms business processes with Insight for fast, accurate decisions and more nimble operations.

Coveo also provides more than 100 native converters to ensure complete compatibility of information for accurate and consistent presentation within role-based Insight Consoles.

Together, Coveo's broad connectivity and data converstion capabilities work with the Unified Index to consolidate, correlate and normalize vast amounts of unstructured and structured data, avoiding resource-draining data migration or integration projects. The Unified Index becomes an always-available knowledge layer that fits seamlessly into and yet profoundly improves existing business processes.

With Coveo, Netezza used three best practices to roll out a new knowledge program that presented structured and unstructured knowledge to agents and management in unified case consoles and dashboards. The result? This single view of knowledge increased customer satisfaction, reduced the time needed to identify known issues by 67%, and reduced the number of duplicate bugs submitted to product engineering by 50%, while increasing the number of bugs engineering fixed by 85%.

Forrester Case Study

Coveo-developed connectors provide several points of differentiation, from superior functionality and integration, including with the native security model of each system, to adding deeper system-specific capabilities.

• Coveo Connectors are rigorously tested and optimized in-house to ensure smooth integration
• The Coveo Connector Toolkit ensures that new connectors are easily developed to support emerging as well as proprietary and legacy systems
• Integration with the underlying security model of each system or repository ensures that content is only accessible when a user’s role and permissions permit
• Live monitoring and dynamic indexing of new, deleted and modified documents, ensures just-in-time access to the most timely information
• Support for hundreds of systems and data types including web sites, CMS systems, email, desktops, intranets, multimedia, CRMs, social media, ERPs, knowledgebases, databases and more
  

Coveo Insight Solutions™ leverage the full breadth and depth of information available across the enterprise, whether in systems behind the firewall or in the cloud. Coveo’s Unified Indexing Platform powers solutions that improve performance and decision-making across multiple business processes, by bringing disparate, structured or unstructured information from any system into a central, Unified Index, and presenting the consolidated, correlated data in role-based Insight Consoles.