Root Cause Analysis Helps Employees Make the Right Decisions Faster, and More Often

The speed at which employees make decisions and solve complex problems—with complete, timely and relevant information—can be the difference between quality products and those with defects, between satisfied and unsatisfied customers, between successful sales and losses.

Because information relating to these issues resides in any number of systems, from email and desktop content to CRM, PLM and communities, to list just a few, connecting the dots between related information or tracing a series of related events can be challenging, if not impossible. 

The Coveo Unified Indexing Platform provides advanced capabilities that automatically correlate related information, across multiple systems, and presents it in role-based Insight Consoles. These information relationships form the basis for Root Cause Analysis to:

• Allow customer service agents to resolve issues more rapidly by analyzing related issues and their cause/resolution, all in a single view
• Provide Engineering/Product Development with the ability to understand root causes of product defects, how they impact customers and how they can be resolved
• Let sales managers analyze and learn from specific events in order to replicate strategies

Coveo Insight Solutions leverage the full breadth and depth of information residing in systems within the enterprise, in social media, and in the cloud. Coveo’s Unified Indexing Platform powers solutions that improve performance and decision-making across multiple business processes, by bringing disparate, structured or unstructured information from any system into a central, Unified Index.