Implicit Expertise Finding Helps Turn Information Into Knowledge

Expertise Finding automatically discovers relationships between information and individual experts

Knowledge is a human capacity to take action in the face of complexity. Coveo connects information with not just the person who is seeking it, but with the individuals who are expert in the same area, or who have relationships with that client, and more.

Experts are identified implicitly, through their work and relationships—so their expertise is always up-to-date, without requiring users to list their areas of expertise.

Benefits include:

• Implicit identification of expertise that doesn’t rely on explicit, manual means of declaring knowledge or expertise
• Easy identification of internal experts, regardless of their physical location, based on up-to-date, dynamic analysis of content they have created
• Expertise information is constantly updated, as new and revised content is continually indexed
• Improved ability to generate proposals, win new business and optimize resource planning and utilization
• Bridging communication gaps that can exist between geographically dispersed locations
• Facilitating integration of new staff after M&A activity, to more rapidly take advantage of valuable knowledge and skills

Coveo Insight Solutions™ leverage the full breadth and depth of information available across the enterprise, whether in systems behind the firewall, in social media, or in the cloud. Coveo’s Unified Indexing Platform powers solutions that improve performance and decision-making across multiple business processes, by bringing disparate, structured or unstructured information from any system into the central, Unified Index.