Multi-Channel Text Analytics Runs Across the Combination
of Social and Enterprise Data

Bringing the power of high-scale, high-performance Multi-Channel Text Analytics to the Coveo Unified Indexing Platform increases Insight from vast amounts of unstructured data, from multiple systems within the enterprise and across social media channels. Multi-Channel Text AnalyticsCoveo Multi-Channel Text Analytics establishes structure from unstructured data to provide Insight across vast amounts of data concurrently in disparate enterprise systems and social channels.


Coveo 7.0 with Multi-Channel Text Analytics enables users to discover information relationships across diverse sources of data, behind the firewall and in social media, to better serve customers, increase product innovation and quality, and support decisions made across the enterprise.

  • Allows the discovery of related themes and entities within both unstructured and structured content, consistently across disparate information sources, to create Insight—from virtual chaos.
  • Highlights trends before they become pervasive issues, enabling more nimble business operations, innovative products and better customer service.

Coveo 7.0 will allow organizations to not only access, but make sense of vast amounts of unstructured data, in near real time, thanks to the Multi-Channel Text Analytics module on top of this very flexible indexing technology. As a global organization with consultants across North America and Europe, gaining insight into data stores siloed by systems, departments and geographies is core to our business. Coveo has really helped us to accelerate sales as well as better serve our customer engagements.”

Kurt Salmon
Video

The Coveo Multi-Channel Text Analytics module helps:

  • Customer service teams gain better insight into their customers, through automatically discovered themes expressed by customers across all interaction channels, from chat to social media.
  • Organizations detect customer issues before they become perasive, by combining, for example, what customers are saying about a new product release on Twitter, with the support cases being logged on that product and any product defects documented within an engineering database.
  • R&D and engineering teams leverage actionable insight from current and past projects across teams, geographies and product lines, as well as customer input from communities and other social media. These abilities speed time to market with more innovative products and identify product issues before they become pervasive. 

Coveo Insight Solutions leverage the full breadth and depth of information available across the enterprise, whether in systems behind the firewall, in social media, or in the cloud. Coveo’s Unified Indexing Platform powers solutions that improve performance and decision-making across multiple business processes, by bringing disparate, structured or unstructured information from any system into the central Unified Index.